Browser trouble?

Browser trouble? We can help.
If you’re not seeing what you expect in one of our applications, these quick fixes should get you back on track.

First, make sure you’re using an updated web browser.

 
Chrome Firefox Internet Explorer Safari

Next, empty your browser’s cache.

Clearing your browser’s cache can force recently changed web pages to show up properly. Each browser handles caching differently, so be sure to follow the correct steps for your particular browser.

Chrome

In your browser's toolbar go to Tools → "Clear browsing data".
Select the checkboxes for the types of information that you want to remove.
Click "Clear browsing data."

Firefox

In your browser's menu bar, go to History → Clear Recent History...
Under "Time Range to Clear" select "Everything."
Expand the "Details" section and check "Cache."
Click the "Clear Now" button.

Internet Explorer

In your browser's menu bar go to Tools → Internet Options → General → Browsing History → Delete...
From this window delete the Temporary Internet Files.
Close this window, then select OK before exiting the browser.

Safari

In the Mac OS X menu bar, go to Safari → Empty Cache.
There is no Step 2.
If that didn’t work, try removing stale cookies.
A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. If you are having problems with one of our sites, deleting your cookies will reset your preferences to their default values.

Chrome

In your browser's toolbar go to Tools → Options → Under the Hood.
Content settings in the "Privacy" section.
On the "Cookies" tab, click Show cookies and other site data.
Click Close for the Cookies and Other Data dialog when you're done.

Firefox

On the menu bar, click on the Firefox menu and select "Preferences..."
Select the Privacy panel.
Set Firefox will: to "Use custom settings for history."
Click on "Show Cookies..."
Look for cookies ending in basecamp.com.
Select them and click "Remove Cookie."
Close the Cookies window.

Internet Explorer

In your browser's menu bar, click on "Tools."
Click "Internet Options..."
Under "Temporary Internet Files" on the General Tab, click "Delete Cookies."
Click "Ok" on the dialog box that says, "Delete all cookies in the Temporary Internet Files Folder?"
Click "OK" to exit.

Safari

In the Mac OS X menu bar, select "Safari."
Click "Preferences..."
On the "Security" tab, click "Show Cookies."
Click on "Show Cookies..."
Look for cookies ending in basecamp.com.
Select them and click "Remove."
Click "Done."
Close the Preferences box.